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It doesn’t happen often with any company, but it’s more likely to be a serious problem if there aren’t pre-defined procedures in place for escalation of a problem to get it resolved as quickly as possible when you have one. Find out if they have procedures and at least get a summary of them before you decide. How does Payroll Masters™ compare to others on this question? When you become a client with Payroll Masters™ you get a written Service Level Agreement. This document sets the standard for how you obtain service, beginning with an assigned payroll processor. If you are unable to get the service you need from that person, or if that person is unavailable you will have a clear path to reach other service personnel in the company until you are able to get your issue resolved. This document also helps you understand what is required from you and what you can expect from us to make the conversion to Payroll Masters™ as smooth as possible. We know that conversions are the most timeconsuming part of engaging with a new payroll service. After conversion you will be able to reach the same payroll processor every time you call for assistance unless that person is away from the office. For a copy of our Service Level Agreement, Click Here or call us at 800.963.1428. 1. Can I speak to the same payroll specialist every time I call? 2. Are your payroll service employees accredited by the American Payroll Association? 3. What do CPAs and Worker’s Comp Auditors say about your reports? 4. If I have a crisis can you get my payroll processed the same day? 5. How can you help me reduce data input errors? 6. What payroll reports do you have that make my job easier? 7. Can you send me a complete list of your services before I sign up? 8. Who has access to my data? How secure is my data at your site? 9. What are your escalation procedures when I have a problem with my payroll? 10. Do you have the ability to help me with my Worker’s Compensation Audits? |
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| READ ONLINE: 11 Questions You Should Ask Every Payroll Service Company Before You Pick One.
Use the Resource Center to request these Payroll Masters Publications: 11 Questions You Should Ask Every Payroll Service Company Before You Pick One. Payroll Reports Preview Pack Description of Services Brochure Time & Attendance Solution Brochure MasterLink Preview Guide. Learn more... Service Level Agreement Pricing and Model Conversion Have you run out of form w-4’s? Looking for a place to find useful payroll research links? |
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PHONE: 707.226.1428 | TOLL FREE: 800.963.1428 | FAX: 707.226.1412 | FAX TOLL FREE: 888.222.1412
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